Frequently Asked Questions

Everything you need to know about your Marsupial Gear experience.

How long will it take for my order to ship?

Most orders are processed within 1-2 business days. Once shipped, standard delivery typically takes 3-5 business days depending on your location.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Returns are processed within 7 days of receiving the item back at our warehouse.

Do you offer international shipping?

Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination.

How do I care for my Marsupial Gear products?

To maintain the quality of our fabrics, we recommend machine washing on a cold, gentle cycle and hanging to dry. Avoid using bleach or harsh detergents.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Shop Pay.

How can I track my package?

Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery.