Returns & Exchanges

At Marsupial Gear, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If your gear isn't the perfect fit, we offer easy returns and exchanges within 30 days of delivery for items in original, unused condition.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Prepare Your Package

Place the items in their original packaging with all tags attached, ensuring the gear is clean and free of any debris or pet hair.

3

Print and Attach Label

Download and print the prepaid shipping label provided by our portal and securely affix it to the outside of your return parcel.

4

Drop Off and Track

Hand your package to the designated carrier; once received at our warehouse, your refund or exchange will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing